A delivery receipt informs you that an e-mail message that you sent was delivered to the recipient’s inbox. This does not mean the message has been read – only that it has been delivered. A read receipt informs you that the recipient has opened your message. While you can request a read or delivery receipt for all messages that you send, it is a better practice to only track single messages of importance as continuous receipts can become annoying for the recipient.
It is important to keep in mind that the recipient has the option to decline the sending of receipts; thus, you would not receive a read or delivery receipt is the recipient declines. Additionally, not all e-mail programs support the sending of read and delivery receipts.
To Request a Delivery or Read Receipt on all Messages
1. Click Tools > Options on the Outlook menu.
2. Click the E-mail Options button under the E-mail area.
3. Click the Tracking Options button.
4. Check the Read receipt and/or the Delivery receipt check box.
5. Click OK.
6. Click OK.
To Request a Delivery or Read Receipt for a Single Message
1. From the message window, click the Options tab on the Ribbon.
2. Check the Request a Delivery Receipt or Request a Read Receipt check box on the Tracking group on the Ribbon.
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